We have been collecting feedback from patients via the website and the reception collection box. The results for 2021 so far are below.
Thinking about your GP practice, overall, how was your experience of our service?
Very Good = 13
Good = 1
Neither Good or Poor = 0
Poor = 0
Very Poor = 1
Don’t know = 0
“I am always able to get through to reception, who are always friendly and helpful, I completely trust that my surgery is being run well and that patients are being looked after to the highest standards.”
“I can always get an appointment, doctors take their time with you and take you seriously. Dispensary staff are always friendly and courteous.”
“The nurses and doctors have always been very kind and caring. They always have a smile on their faces.”
“The doctors I’ve seen have been brilliant and very helpful.”
The link for feeding back comments about patient experiences at Orchard House Surgery anonymously is here.
If patients wish to comment and make suggestions and allow us to response, this form can be used, Ask the Practice a Question.
Alternatively patients are able to follow our Complains Procedure allowing us to thoroughly investigate the concerns and experiences raised.